Legal

Privacy Policy

Last updated: 20 May 2026

1. Who We Are

Allocentric Tours & Safaris ("we", "us", "our") is a tour operator registered and based in Nairobi, Kenya. Our registered postal address is P.O Box 51133-00200, Nairobi, Kenya. We can be reached at +254 702 923 466 or info@allocentrictours.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, book a safari, or communicate with us.

2. Information We Collect

We may collect the following categories of personal information from you:

Identification information such as your full name, date of birth, nationality, and passport details where required for park entry, immigration formalities, or travel insurance.
Contact information including your email address, phone number, WhatsApp number, and physical address.
Travel preferences including destinations of interest, dietary requirements, accommodation preferences, accessibility needs, and travel party composition.
Payment information including bank details, mobile money references, or card details processed through secure third-party payment providers. We do not store full card details on our servers.
Communication history including inquiries, bookings, reviews, and any other correspondence between you and our team.
Technical information such as your IP address, browser type, device type, and pages visited on our website, collected through cookies and analytics tools.

3. How We Use Your Information

We use your personal information for the following purposes:

To prepare quotations, confirm bookings, and deliver the safari experience you have purchased.
To coordinate with third-party suppliers including lodges, camps, transport providers, park authorities, and immigration officials where necessary.
To process payments and issue receipts or invoices.
To communicate with you about your booking, including updates, changes, and emergency notifications.
To respond to your inquiries and provide customer support before, during, and after your safari.
To comply with legal obligations under Kenyan law, including tax, anti-money laundering, and tourism regulatory requirements.
To improve our services, website, and customer experience through analysis of usage patterns and feedback.
To send you marketing communications about new safaris, seasonal offers, and travel inspiration, but only where you have given explicit consent.

4. Sharing Your Information

We share your personal information only as necessary to deliver our services and only with the following categories of recipients:

Accommodation providers including lodges, camps, and hotels where you will stay.
Transport providers including drivers, guides, and airline operators where applicable.
Park and reserve authorities such as Kenya Wildlife Service and the Maasai Mara Reserve management for entry permits and park fees.
Immigration authorities for cross-border safaris into Tanzania, Uganda, or Rwanda.
Payment processors and banks for handling financial transactions.
Insurance providers where you have requested travel insurance through us.
Government authorities or law enforcement where required by Kenyan law or by court order.

We never sell your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy or as required by Kenyan law. Booking records and financial transactions are typically retained for seven years to comply with tax and accounting regulations. Marketing contact information is retained until you withdraw your consent.

6. Your Rights

Under the Kenya Data Protection Act 2019, you have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your information where it is no longer needed.
Object to processing for marketing purposes.
Withdraw your consent at any time where processing is based on consent.
Lodge a complaint with the Office of the Data Protection Commissioner of Kenya.

To exercise any of these rights, contact us at info@allocentrictours.com.

7. Cookies and Analytics

Our website uses cookies to improve your browsing experience and to understand how visitors interact with the site. You can control cookies through your browser settings. See our Cookies Policy for more detail.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.

10. Contact

For any questions about this Privacy Policy or your personal information, contact us at:

Allocentric Tours & Safaris
P.O Box 51133-00200, Nairobi, Kenya
Phone: +254 702 923 466
Email: info@allocentrictours.com